As Farmex, we see after-sales not as a process that ends with the sale of the product, but as a long-term business partnership with our customers. The performance, durability and reliability of our products are as important to our brand as the support services we provide to our customers.

The main purpose of our after-sales service policy is to ensure that our customers use all the agricultural machinery they purchase for many years without any problems, with high performance and efficiency. In this direction, we always stand by our customers with our professional technical support team, spare parts supply, warranty processes and on-site service facilities.

Each FARMEX product is evaluated in detail within the scope of the warranty and possible malfunctions are resolved as quickly as possible. Technical support requests are recorded, analyzed and resolved with both remote and on-site intervention. Our spare parts stocks are strong and up-to-date, minimizing waiting times and ensuring that our users do not lose business.

We take customer feedback very seriously and actively use this data in our product development processes. To improve the user experience, we provide our customers with periodic maintenance advice, usage training and security guidance.

FARMEX sees the after-sales process not as an obligation, but as a natural part of the value placed on customer satisfaction. Every customer who buys from us receives not only a machine, but also the promise of uninterrupted support.